Service/Support FAQ
For the first time user - how to install the
driver (kernel):
From your computer, browse the manufacturer website (the provided link below or
from the product description page).
Download the latest kernel driver files and decompress (unzip or extract) them
to your MicroSD(TF) Memory card. After you have downloaded and decompressed
(unzip) the files, copy all files to the root folder (main directory) of your
MicroSD drive.
After you have all system files in the root folder of the MicroSD drive, create
a directory named NDS. Copy all games that you own to the NDS directory and
insert the MicroSD Memory card into your DS adapter.
Frequently received questions/comments:
Q: How come I received a package with neither a user manual nor system software
driver?
A: Most of the packages we ship out come without a kernel driver CD. You need to
download
the latest kernel driver and User Manual files from the manufacturer's
website below.
Q: After downloading the system file from the factory, the PC shows a scrambled,
corrupted,
unreadable or unknown file format. What do I do?
A: A downloaded file is in the compressed (RAR or Zip) format. Your computer
needs to have
a decompression software to unzip the files. You can get a free evaluation
WinRAR or WinZip
decompression software from
cnet Download.com.
Q: After I unzip the files to my TF MicroSD and insert the adapter with TF into
my DS,
my DS is ON but blank or says "DOWNLOAD..."
A: 1. You need to install the latest kernel driver from the Manufacture site
below, or
2. Your kernel files are not in the Root folder (Main Folder); you may have
all kernel files in a sub-folder.
Move all files from the sub-folder to the Root (main) folder and try
again.
For Example: From your PC, your MicroSD(TF) card label may be called: Removable
Disk(H:) RIGHT:
H:<..>
_system_ <dir>
moonshl <dir>
NDS <dir>
MENU.DAT_DS_MSHL.nds
etc......
WRONG:
H: <..>
English <dir>
Q: If we already own/have access to a similar DS card, may we copy the memory
from that card to our new one?
A: We do not recommend this process. However, if you do copy the memory, the
"DOWNLOAD..." message will appear, which means the kernel driver is not
compatible with this new card. You need to download the latest kernel driver.
All kernel drivers are backwards compatible with a card having the exact same
label. (R4 and R4-III Upgrade are completely different labels)
Acekard
Fix for version 1.4 Please make sure you understand before you start flashing the card. First (read this forum)
http://gbatemp.net/index.php?showtopic=174523
Second, watch this video
http://www.youtube.com/watch?v=3ilnCOuCQtE
And here is the download
http://www.mediafire.com/?1xquh1ymjjx
DSTT
www.NDSTT.com
iTouchds
Kernel Download
N5 DS
www.dsN5.com
R4
www.R4DS.cn
or
www.R4Team.com
R4-III Upgrade
www.R4DSL.net Kernel DOWNLOAD
R4-SDHC
www.r4i-sdhc.com or here
R4i-SDHC
www.r4i-sdhc.com or here
SuperCard www.SuperCard.cn
M3DS Real Rumble
www.M3adapter.com Download
We also provide product descriptions and links to the product support
website on each product page.
Customer Service:
Please provide your order number, contact information and briefly describe
the problem.
Email Us:
Sales@PapaDSi.com
Order number is needed to expedite service and support.
If you don't hear from us within 24 hours (except Sat/Sun), check your spam
filter as well as your inbox for our email. Our emails can sometimes end up in
the spam filter. You can also contact us by phone at (626) nnn-nnnn.
Office Hours:
Monday to Friday
9:00am to 5:00pm Pacific Time.
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